PeopleSmart Facilitator's Guide

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you!

The Workshop empowers leaders, associates, or intact teams to:

• Be curious, not furious, when faced with a challenging colleague.
• Get information and ideas across so they are understood.
• Promote ideas that are accepted rather than resisted.
• Think ?we? rather than ?me? in team situations.

The Facilitator?s Guide includes robust instructions for conducting a Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included is a valuable CD-ROM with a PowerPoint® presentation and video cases. Each component is designed to encourage participation, increase retention, and promotion immediate application.

The PeopleSmart program can be conducted in twelve hours and contains ten modules, eight of which focus on a core interpersonal skill. The program features ?active training? techniques which minimize lecturing and maximize learning activities. Much of the program is based on examining and practicing skills applicable to actual work experiences. Use PeopleSmart to supplement an existing skills training programs or as a foundation of an entirely new program.

Facilitator's Guide

CD-ROM

Participant Workbook

The People Quotient (PQ) Scale

Mel Silberman president of Active Training, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. Freda Hansburg is vice-president of Active Training. Silberman and Hansburg are the authors of PeopleSmart: Developing Your Interpersonal Intelligence.

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Staff shows more loyalty to supportive employers. Cohesive teams are more productive. Individuals with strong people skills are more likely to succeed—and far less likely to be fired. Encouraging the best in others is simply good business.

On the flip side, interpersonal tensions drain energy and profits. Unhealthy conflict distracts employees and some may get so discouraged that they quit.

The PeopleSmart Workshop empowers leaders, associates, or intact teams to:

• Be curious, not furious, when faced with a challenging colleague
• Get information and ideas across so they are understood
• Promote ideas that are accepted rather than resisted
• Think “we” rather than “me” in team situations

This comprehensive Facilitator’s Guide includes robust instructions for conducting a PeopleSmart Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included in this package is a valuable CD with a PowerPointÒ presentation and video cases that will make the Workshop come alive. All the components are designed to encourage participation increase retention, and promotion immediate application. Created to fit a variety of training opportunities, PeopleSmart can be used to supplement existing skills training programs or as a foundation of an entirely new program.

“Time and again, business success comes back to how people relate to each other. That’s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates.”--Viki Macdonald, BMW Group University