Organizing Change

Learn how to harness change and use it as a competitive advantage! Organizing Change shows you how to organize and activate a team process to accomplish a successful change initiative throughout your organization. Using the process outlined in this book, your organization will be able to respond quickly yet methodically to your organization's needs while your company maintains, and even increases, productivity and results throughout the change process.

"In Organizing Change Lee and Krayer have taken what most executives regard as consultant candy and transformed it into a science . . . a doable science."
--Joseph F. Carlisle, senior consultant, Training Consulting Softek, Denton, Texas

Written for organizational development consultants, human resources professionals, managers at all levels, and organizational change agents, this important resource is a valuable asset that contains a wealth of tools, ideas, as well as a wide variety of checklists, worksheets, templates, and forms that you can use to assist you in organizing change initiatives.

List of Figures, Exhibits, and Tables.

Preface.

Introduction.

UNIT ONE: REQUIREMENTS FOR CHANGE.

1. Change and the Growth and Complexity of Organizations.

Overview.

Organizing Change.

2. Introduction to the Model.

Overview.

Purpose of the Model.

Overview of the Model.

Advantages of the Model.

UNIT TWO: STAKEHOLDERS.

3. Change Agents.

Overview.

Duties of Stakeholders.

4. Choosing Committee Members.

Overview.

The Nature of Committees.

Options for Selecting Members.

5. Analyzing and Improving Committee Interaction.

Overview.

Interaction Styles.

Rating and Analyzing Interaction.

UNIT THREE: PROCESS.

6. Planning.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Assigning Roles and Responsibilities.

Case Study.

7. Assessment.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Methodology for Conducting an Assessment.

Case Study.

8. Analysis.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Methodology for Conducting an Analysis.

Case Study.

9. Design.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Procedure for Conducting an Instructional Analysis.

Procedure for Completing a Project Assessment.

Procedure for Writing Objectives.

Case Study.

10. Development.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Case Study.

11. Implementation.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Case Study.

12. Evaluation.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Data Analysis.

Return on Investment.

Constructing Instruments.

Evaluation Plan and Report.

Case Study.

UNIT FOUR: COMMUNIC ATION.

13. Gathering Information.

Overview.

Quality and Quantity of Information During Change.

Communication in a Change Context.

Fact-Finding.

Communication Tactics to Gather Information.

Methods for Gathering Information.

14. Disseminating Information.

Overview.

Kickoff.

Routine Dissemination.

Conducting Meetings.

Releases and Memos.

Conclusion.

References.

About the Authors.

Index.

How to Use the CD-ROM.

THE AUTHORS

William W. Lee is the owner of Educational Technologies Consultants in Euless, Texas, which specializes in organizational change, measurement and evaluation, e-learning, and multimedia instructional design. Lee is the lead author of The Computer-Based Training Handbook: Assessment, Design, Development, and Evaluation (1995, Educational Technology Publishers) and Multimedia-Based Instructional Design (2000, Pfeiffer).

Karl J. Krayer is the president of Creative Communication Network in Dallas, Texas. His specialties include management, leadership, training and organization development, communication, and interpersonal relationships.

ORGANIZE YOUR ORGANIZATION FOR CHANGE

In Organizing Change, authors and change experts, William W. Lee and Karl J. Krayer, outline a revolutionary new model and process that shows you how to implement a successful change initiative within any organization.

Praise for Organizing Change

"Lee and Krayer have taken what most executives regard as consultant candy and transformed it into a science . . .a doable science."

—Joseph F. Carlisle, senior consultant, Training Consulting Softek

"Lee and Krayer got it right. No other book on change creatively melds the theoretical with the practical in such an accessible way. As a long time professor of organizational behavior, this book is a welcome relief from the usual diatribe found in so many treatments of change. The highly accessible model presented by the authors moves our thinking about change is a refreshingly new direction."

—H. Dan O'Hair, professor of communication, University of Oklahoma and coauthor, Business Communication: A Framework for Success

"Many people know instinctively that inclusive strategies are effective in dealing with change. Here are systems that bring this reality to life."

—Al Lucia, president, ADL Associates and coauthor, Walk The Talk: And Get the Results You Want

"This book is a great library of tools and ideas for both the novice and experienced 'change agent' on how to best make change 'desirable' within an organization."

—Stephen Krempl, vice-president, Yum University, YUM! Brands Inc., and coauthor, Training Across

Multiple Locations: Developing a System That Works