Measuring the Impact of Training

This guide will help you track the results of post-training performance. Introduction 1

Why Read This Guidebook?

Who Should Read This Guidebook?

When And How To Use It

Why Measure

And What To Measure) 9

The Six Myths of Measuring Training

The Realities Behind The Myths

What To Measure

Communicating Measurement

Case Study: Warner Mortgage 19

Core Planning Team For X2 Training

Evaluating Program Response 25

Who's Interested In Response?

Planning To Get A Great Response

Response Evaluation

Hints For Evaluating Program Response

And Then You Communicate...

Assessing On-The-Job Action 41

Planning For On-The-Job Action

Getting Input From Different Sources

Action Assessment

Tips For Assessing On-The-Job Action

Don't Forget To Communicate...

Analyzing Business-Focused Results 57

Hard Results

Soft Results

Planning For Quality Results

Careful Considerations

Results Analysis

But What About Those Soft Skills?

Have You Covered All Your Bases?

Once Again, It's Time To Communicate...

Tracking Training's Impact 75

Planning For Success

Clarify Training Value

Select IMPACT Measures And Establish Target Outcomes

Guidelines For Tracking Impact

Calculating Impact

Communicate The Impact

Summary 97

Appendix: Reproducible Forms and Worksheets 99

Pamela A. Wade is the author of Measuring the Impact of Training: A Practical Guide to Calculating Measurable Results, 2nd, Revised Edition, published by Wiley.