Emotional Intelligence Pocketbook

Bestselling personal development author Gill Hasson is back with this pocket sized guide to dealing with your emotions. Learn how to understand yourself and those around you with practical tips and tricks that will help you be more assertive, forge stronger relationships and manage anxiety.

Did you know that the way you approach your own thoughts and feelings determines your happiness and success in every area of your life? Just think about it for a second, it's not necessarily the smartest people that are the most successful or the most fulfilled in life, being clever or highly skilled isn't enough. Your ability to manage your feelings, other people and your interactions with them are what makes all the difference.

This highly practical book is full of advice, tips and techniques to help you:

• Understand and manage your emotions
• Become more assertive and confident
• Develop your social skills and your interactions with others
• Handle difficult situations, events and other people

The Emotional Intelligence Pocketbook is your practical "how-to" guide for understanding yourself and those around you.

Introduction 1

Part 1: Understanding Emotions 5

Knowing why we have emotions 6

Understanding the aspects of emotions 8

Understanding the positive intent of emotions 10

Understanding how emotions are related 12

Tuning into your intuition 14

Understanding non-verbal communication 16

Finding the words for emotions 18

Owning your feelings 20

Meeting emotional needs 22

Recognising beliefs and expectations about emotions 24

Understanding emotional triggers 26

Part 2: Managing Emotions 29

Having confident body language 30

Dialling down heightened emotions 32

Managing stress 34

Managing disappointment 36

Managing regret and remorse 38

Forgiving 40

Managing jealousy 42

Managing envy 44

Managing blame 46

Managing sadness 48

Managing embarrassment 50

Managing loneliness 52

Managing worry and anxiety 54

Managing anger 56

Managing guilt 58

Managing emotional eating and drinking 60

Managing criticism 62

Part 3: Developing your Emotional Intelligence 65

Practising positive thinking 66

Managing change 68

Having courage 70

Keeping an open mind: Being curious 72

Developing patience 74

Developing willpower 76

Making decisions 78

Accepting 80

Establishing boundaries and limits 82

Asserting what you want 84

Building confidence 86

Acting ‘as if’ 88

Part 4: Developing your Social Intelligence 91

Listening for feelings 92

Empathising 94

Managing someone’s disappointment 96

Being kind and considerate 98

Managing someone else’s anger 100

Motivating and inspiring 102

Making compromises 104

Delegating 106

Understanding and managing group dynamics 108

Shutting someone up. Nicely. 110

Managing the silent treatment 112

Giving criticism 114

About the Author 116

More Quotes 117

Useful Websites 118

"This gem of a book shows you how to stay calm during any possibility." (Woman's Way, June 2017)

"This book is well placed for all health and social care professionals who want to better understand themselves and others." (Nursing Times, May 2018) Gill Hasson is a bestselling personal development author, whose reassuring approach has helped thousands of people develop and understand the skills they need to lead a more peaceful, stress-free life. She works with people from diverse backgrounds and situations. Her key motivation is her belief in the ability of people to positively change their way of thinking - about life, other people, and themselves. She works in adult education, is an associate tutor at the University of Sussex, and delivers training for QA, one of the UK's largest training providers, and Mumsnet, the UK's largest website for parents.
Gill is a freelance journalist and writes articles on personal development and ?relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.
With Sue Hadfield she is the author of two books, How to be Assertive in Any Situation and Bounce: Use the Power of Resilience to Live the Life You Want. She is the sole author of Brilliant Communication Skills, Brilliant Emotional Intelligence (both published by Pearson), and with Capstone has published Mindfulness, Emotional Intelligence, How to Deal with Difficult People which reached the #3 spot in the Sunday Times Bestseller list, Mindfulness Pocketbook and Overcoming Anxiety.

1OO QUICK TIPS AND TECHNIQUES TO UNDERSTAND AND MANAGE EMOTIONS.

Your talent, cleverness and skills will always leave you second best to a person with heightened emotional intelligence. The ability to manage your feelings, those of other people and the interactions you have with them is invaluable. But how much time do you spend improving your emotional intelligence?

GET WISE TO PEOPLE'S EMOTIONS, LEARN HOW TO RESPOND AND UNLOCK YOUR FULL POTENTIAL.

Bestselling personal development author Gill Hasson designed the Emotional Intelligence Pocketbook to be the most convenient way to better understand yourself and those around you. On your commute, on your lunch break and anywhere else you go, this little book covers over 1OO different scenarios. It's complete with practical tips, tricks and directed exercises to guide you, step by step, to become more assertive, forge stronger relationships and manage anxiety by:

• Examining your own feelings and triggers to gain a deeper understanding of emotions
• Remaining calm in highly emotional and stressful situations
• Developing your social skills to 'read between the lines' and manage the complexities of workplace politics
• Approaching opportunities as well as setbacks with a positive attitude

Taking control of personal interactions comes from understanding yourself in order to gain insight into others, and the Emotional Intelligence Pocketbook is your playbook and training guide to engaging people in supportive, motivating and inspiring ways.