CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified!

Skip the fluff and quickly master the essentials with this accurate CompTIA A+ certification test prep

In the second edition of CompTIA A+ CertMike: Prepare. Practice. Pass the Test! Get Certified! Core 2 Exam 220-1202, tech educator and expert Mike Chapple delivers a hands-on guide to efficiently and effectively preparing for the CompTIA A+ Core 2 exam. The book contains concise discussions of the operating systems, security practices, software troubleshooting techniques, and operational procedures you'll need for the updated test and on a day-to-day basis at your job.

Chapple covers all relevant technological advances in mobile, cloud, networking, and security that have taken place since publication of the first edition of this book. He also walks you through the material you need to know to succeed on the newly created 220-1202 exam.

You'll use the proven CertMike approach to:

• Prepare—CertMike is your personal study coach, guiding you through all the exam objectives and helping you gain an understanding of how they apply to on-the-job tasks!
• Practice—Each chapter includes two multiple choice practice questions. Work through the detailed explanations to evaluate each answer option and understand the reason for the best answer!
• Pass—On exam day, use the critical knowledge you've learned when you're ready to take the test. You'll feel ready and confident to pass the exam and earn your certification!

Laser-focused on starting and accelerating your IT technician career and ensuring your success on the A+ certification Core 2 exam, the book skips the fluff and familiarizes you with IT basics you'll use on the test and every day in your work. It also offers complimentary access to helpful online study tools, like a bonus practice exam and audio recordings of the CertMike Exam Essentials.

The second edition of CompTIA A+ CertMike is perfect for anyone preparing for their A+ certification who wants to reduce test anxiety, boost their confidence, and get up to speed quickly and efficiently. It's also a great resource for hardware and PC technicians who want to reinforce foundational skills and upgrade their professional knowledge.

Introduction xxi

PART I DOMAIN 1.0: OPERATING SYSTEMS 1

CHAPTER 1 Operating System Types 3

CHAPTER 2 Operating System Installations and Upgrades 19

CHAPTER 3 Microsoft Windows Editions 35

CHAPTER 4 Windows Operating System Tools 51

CHAPTER 5 Microsoft Command-Line Tools 71

CHAPTER 6 Windows Settings 95

CHAPTER 7 Windows Networking 135

CHAPTER 8 macOS 159

CHAPTER 9 Linux 189

CHAPTER 10 Application Installation and Configuration 219

CHAPTER 11 Cloud-Based Productivity Tools 231

PART II DOMAIN 2.0: SECURITY 243

CHAPTER 12 Physical Security 245

CHAPTER 13 Logical Security 263

CHAPTER 14 Windows Security 277

CHAPTER 15 Wireless Security 309

CHAPTER 16 Malware 321

CHAPTER 17 Social Engineering and Security Threats 335

CHAPTER 18 SOHO Malware Removal 353

CHAPTER 19 Workstation Security Configuration 369

CHAPTER 20 Mobile Device Security 385

CHAPTER 21 Data Destruction and Disposal 397

CHAPTER 22 Network Security 411

CHAPTER 23 Browser Security 427

PART III DOMAIN 3.0: SOFTWARE TROUBLESHOOTING 445

CHAPTER 24 Troubleshooting Windows 447

CHAPTER 25 Troubleshooting Mobile Device OS and Applications 461

CHAPTER 26 Troubleshooting Mobile Device Security 475

CHAPTER 27 Troubleshooting PC Security 489

PART IV DOMAIN 4.0: OPERATIONAL PROCEDURES 505

CHAPTER 28 Documentation 507

CHAPTER 29 Change Management 523

CHAPTER 30 Workstation Backup and Recovery 537

CHAPTER 31 Safety 547

CHAPTER 32 Environmental Protection 563

CHAPTER 33 Privacy, Licensing, Policy, and Incident Response 573

CHAPTER 34 Communication and Professionalism 587

CHAPTER 35 Scripting 597

CHAPTER 36 Remote Access 607

CHAPTER 37 Artificial Intelligence 625

Index 637

ABOUT THE AUTHOR

Mike Chapple, PhD, CISSP, CISM, CIPP/US, CIPM, CCSP, is Teaching Professor of Information Technology, Analytics, and Operations at Notre Dame’s Mendoza College of Business. He is the bestselling author of over 50 technical books. He is also the Faculty Director of the University’s Business/Computer Science program.

Prepare faster and smarter with CertMike Get Certified! for passing the CompTIA A+ Core 2 certification exam!

In CompTIA^® A+^® CertMike: Prepare. Practice. Pass the Test! Get Certified! Core 2 Exam 220-1202, Second Edition, experienced IT expert and tech educator Mike Chapple delivers a focused, no-nonsense guide for anyone preparing for the CompTIA A+ Core 2 exam. Take advantage of the proven CertMike approach to:

• Prepare—As your personal study coach, CertMike guides you through all the exam objectives, helping you gain an understanding of how they apply to on-the-job tasks!
• Practice—Each chapter includes two multiple choice practice questions. Work through the detailed explanations to evaluate each answer option and understand the reason for the best answer.
• Pass the Test—On exam day, take the critical knowledge you’ve learned into the test. You’ll feel ready and confident to pass the exam and earn your certification!

This book skips the fluff and helps you validate you have the knowledge and skills to install, configure, and maintain computer equipment, mobile devices, and software for end users. You’ll also demonstrate your competency in networking basics and essential cybersecurity methods and properly and safely diagnose, resolve, and document common hardware and software issues.

Interactive learning environment

Take your exam prep to the next level with Sybex’s superior interactive online study tools. To access our interactive learning environment, simply visit www.wiley.com/go/sybextestprep, register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to:

• Interactive test bank with a practice exam to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you’re ready to take the certification exam.
• Audio recordings of the book’s CertMike Exam Essentials to help you review for the exam.