Communication

Communicate more easily and effectively in any situation!

Every day, you have the opportunity to interact with people in different areas of your life; in public, at work and at home, with colleagues and clients, with friends and family.

Your ability to exchange ideas and opinions with other people, understand their thoughts and feelings, their point of view and solve problems between you depends on how effectively you’re able to communicate.

But being understood, and understanding others is not always easy!

Communication is a dynamic, complex process, influenced by all the complexities and differences in human motivation and behaviour. Communication: How to Connect with Anyone will help you connect with others, build friendships and develop better relationships with colleagues and clients, friends and family.

This engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.

This book will help you:

• Identify, understand and overcome the barriers to communication
• Explain yourself clearly and be able to manage other people’s responses – whatever they are
• Know what to say to get others to open up to you
• Learn how to read between the lines and get a better insight into how others feel, what they do and don’t want
• Learn how to persuade and influence others

Communication: How to Connect with Anyone is a valuable guide for anyone who wishes to communicate effectively, clearly and successfully in all aspects of life.

Introduction ix

Part 1: Communicate 1

1 Understanding Communication and Miscommunication 3

2 Knowing What to Say and How to Say it 21

3 Putting it in Writing 39

4 Being a Better Listener 49

5 Reading Between the Lines 75

Part 2: Connect 89

6 Making Friends 91

7 Supporting Others 119

8 Winning People Over With Persuasion 139

About the Author 175

Other Books by Gill Hasson 177

Index 183

Gill Hasson is a careers coach, has over 20 years experience in the areas of personal & career development, and is a freelance tutor/teacher in mental health issues for mental health organisations. She also teaches and delivers training for adult education organisations, voluntary and business organizations and the public sector.

DISCOVER THE PRINCIPLES TO EFFECTIVE COMMUNICATION.

Communication is the key to connecting with others. All too often, however, poor communication leads to misunderstandings between people. How can you better hone your communication skills?

BECOME AN ACCOMPLISHED COMMUNICATOR.

Communication expert and bestselling author, Gill Hasson, reveals how to become a communicator who delivers any message clearly and confidently. As an adept communicator you will foster trust, respect, confidence and empathy between yourself and others. Using the techniques and methods outlined in Communication will give you the information needed to:

• Identify the issues that lead to miscommunication
• Interact with people who have different opinions, beliefs, and needs to you
• Make small talk and turn it into meaningful conversation
• Become a good listener and be able to 'read between the lines'
• Persuade others and support them

Communication explores the fundamental principles of good communication and explains how to connect more easily and feel more confident about communicating with a diverse range of people.