Case Studies in Public Services Management

Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing.

Introduction.

1. The Vision and Reality of an Executive Agency.

2. Strategic Management in Further Education.

3. Strategic Change in Local Government Management: Comparative Case Studies.

4. Light at the End of the Tunnel.

5. Merging into Ribbon.

6. The Metropolitan Police Plus Programme.

7. Implementing Community Care.

8. Wellcare Hospital Trust.

9. European Regional Development Fund in Wales.

10. Local Authority Decison-Making: The Traders of the Uffizi Gallery in Italy.

11. Capital Accounting.

Index.

Alan Lawton is a lecturer at the Open Business School, UK and David McKevitt is a senior lecturer at the University of Limerick, Eire. Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing. This important resource for students of public services management draws upon the comparative methods and examines the issue within a European context.
Drawing upon their experiences as case study authors for the Open University Business School, the editors have developed and edited a range of cases varying in length and complexity. The editors have also prepared a tutor's guide which will help users to locate the cases within a wider theoretical context.