Best Practices in Organizational Development and Change

Learn from experts at the world's top organizations!

Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from seventeen leading organizations that have achieved their change objectives. The case studies will help you:

• Analyze the need for the specific OD/HRD initiative
• Build a solid business case for OD/HRD
• Identify the audience for the initiative
• Design an effective OD/HRD initiative
• Implement a successful design of the initiative
• Evaluate the effectiveness of the initiative

You'll benefit from expertise at trend-setting companies such as:

• Kraft Foods
• Smithkline Beecham
• Westinghouse
• Sun Microsystems . . . and many more!

"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they're doing to lead change."
--Warren Bennis, author, On Becoming a Leader and Organizing Genius

PART TWO: ORGANIZATION & HUMAN RESOURCES DEVELOPMENT CASE STUDIES

SECTION ONE: Organization Development & Change

THE BROAD BAND OF ORGANIZATION DEVELOPMENT & CHANGE: AN INTRODUCTION BY W. WARNER BURKE

CHAPTER ONE: Kraft Foods

CHAPTER TWO: Nortel Networks

CHAPTER THREE: ServiceMASTER

CHAPTER FOUR: SmithKline Beecham

CHAPTER FIVE: Westinghouse

CHAPTER SIX: CK Witco

CHAPTER SEVEN: Xerox

SECTION TWO: LEADERSHIP DEVELOPMENT

THE FIELD OF LEADERSHIP DEVELOPMENT: AN INTRODUCTION BY JAY A. CONGER

CHAPTER EIGHT: Boeing

CHAPTER NINE: Johnson & Johnson

CHAPTER TEN: Sun Microsystems, Inc.

SECTION THREE: RECRUITMENT AND RETENTION

CHAPTER ELEVEN: Advanced Micro Devices

CHAPTER TWELVE: Allstate Insurance

CHAPTER THIRTEEN: Cellular One

SECTION FOUR: PERFORMANCE MANAGEMENT

PERFORMANCE MANAGEMENT: AN INTRODUCTION BY EDWARD E. LAWLER III

CHAPTER FOURTEEN: Case Corporation

CHAPTER FIFTEEN: Sonoco

SECTION FIVE: COACHING AND MENTORING

CHAPTER SEVENTEEN: MediaOne Group (AT&T)

PART THREE: CONCLUSION

RESEARCH: OD/HRD TRENDS AND FINDINGS

ENDNOTES

ABOUT LINKAGE, INC.

ABOUT THE EDITORS

INDEX

LOUIS CARTER is the Founder and CEO of the Best Practice Institute and a world-renowned leadership and organization change advisor. He is the author of over nine books on best practices including Change Champion's Fieldguide and Best Practices in Leadership Development and Change.