Best Practices in Organization Development and Change

Learn from experts at the world's top organizations!

Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from seventeen leading organizations that have achieved their change objectives.

The case studies will help you:
* Analyze the need for the specific OD/HRD initiative
* Build a solid business case for OD/HRD
* Identify the audience for the initiative
* Design an effective OD/HRD initiative
* Implement a successful design of the initiative
* Evaluate the effectiveness of the initiative

You'll benefit from expertise at trend-setting companies such as: Kraft Foods * Smithkline Beecham * Westinghouse * Sun Microsystems . . . and many more!

"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they're doing to lead change."
--Warren Bennis, author, On Becoming a Leader and Organizing Genius

Part: 1 Introduction

Foreword

Part 2: Organization & Human Resources Development Case Studies

The Broad Band of Organization Development & Change: An Introduction 3

The Field of Leadership Development: An Introduction 185

Recruitment and Retention: An Introduction 298

Performance Management: An Introduction 393

Coaching And Mentoring: New Twists, Old Theme - An Introduction 438

Part: 3 Conclusion

Research: OD/HRD Trends And Findings 521

Endnotes 532

About Linkage, Inc. 533

About the Editors 535

Index 537

How to Use the CD-ROM 549

Louis Carter is a best practices consultant and director of products at Linkage, Inc. specializing in programs that integrate action learning, leadership development, and other organizational development theories. He has spoken at major international and domestic conferences on the subject of best practices in organization development and experiential/actionable learning.

David Giber is vice president of consulting services for Linkage, Inc. He is a leading expert in designing and implementing integrated leadership development. For more than fifteen years he has served at the director level for a wide variety of domestic and global organizations.

Marshall Goldsmith is the founder of Keilty, Goldsmith & Company and one of the world's foremost authorities in helping leaders achieve positive, measurable change in behavior. Goldsmith has been ranked in The Wall Street Journal as one of the "Top 10" consultants in the field of executive development.

Learn from the experts in the field how to create and enhance your organization and human resource development (OD/HRD) initiative. Using a case study approach, Best Practices in Organization Development and Change, combines a down-to-earth approach with readily applied tools such as instruments, training concepts, and competency models that can be used as benchmarks for the successful implementation of your OD/HRD initiative. Includes a CD Rom with additional forms. The case studies are introduced by top practitioners in the field including:

• Warner Burke
• Jay Conger
• John Sullivan
• Edward Lawler III
• Beverly Kaye
• Richard Beckhard