Harper Collins Christian

What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted w...

Faster sales pitches won’t lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with your custom...

Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products a...

"The ideal of a harmonious and diverse workplace has been given much lip service, but the daily realities of working with people who are not like y...

Whether you subscribe to the philosophy that management is an art and not a science or that it’s a science composed of best practices and systemic ...

"The authors of the widely acclaimed The Purchasing Machine deliver an eye-opening look at the power of supply management with The Incredible Payba...

This book demonstrates how managers can improve their presence strategically and tactically to develop the trust of their people so that they can a...

This book is an impassioned wake-up call to bring diversity management to a new level -- beyond finger-pointing and well-meaning “initiatives”, and...

When establishing a relationship with someone, coming across as manipulative and self-serving is a bad move. That’s why Michelle Tillis focuses on ...

Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards Finalist, 2008 Berry-American Marketing Association Book Prize It’s...

In this step-by-step guide, authors Rosemary Tator and Alesia Latson unpack the things that lead people to feeling burnt out and unfulfilled in the...

Nationally syndicated career columnist Joyce Lain Kennedy’s ten best career books for 2007 How does an already busy manager deal with people whose ...

This invaluable resource shows women how they, too, can become direct-selling superstars--by being the life of the party.The “party plan” direct se...

This invaluable guide introduces you to the techniques developed by four legendary sales giants, and offers concrete examples of how they still wor...

The best organizations have struck a balance between reconciling differences and valuing them to promote genuine, cross-cultural teams. Based on ye...

Despite the investment of time and money, companies are struggling to ensure their projects succeed. In his innovative book, author Doug Russell sh...

This useful resource gives you the knowledge, tools, and encouragement you need to embark on your journey to becoming a hardier, more successful pe...

"When Dick Grote, in the Foreword to this book, writes that “nothing’s changed,” he is not speaking to the state of the human resources field or th...

A succinct but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing the...

In Soldier, Statesman, Peacemaker, Jack Uldrich brings the life and achievements of General Marshall front and center -- where they have always bel...

Now that five different generations are on the job simultaneously--from Traditionals to Generation Y to Millennials--it's important for companies t...

"Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, b...

This book gives you all the guidance and exercises you need to incorporate action learning into every training you conduct.A trainer’s job is to en...

"Fortune teller. Psychologist. Financial analyst. These are just a few of the roles sales managers must play while making sure the sales team has w...